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  Canceling Your Service

We are truly sorry to see you go, but if you do decide to cancel your service, there are a few steps that must be taken first...

The first thing you should do is contact our offices and notify us of your desire to cancel service, and by which date you wish to cancel. Please keep in mind that if you are canceling within the terms of your one year contract with TexasData, you may be subject to an early cancellation fee.

The second thing we will need is our radio equipment that we installed outdoors when we first set up service for your home or office. For this, there is no need for you to climb and remove it, as we will come and uninstall it ourselves on a date that we will call you to schedule.

The third thing we will require from you is the power supply for the radio. Below is a photo of the two types of power supplies we use, as well as the end of the power supply that your service cable is plugged into. Please ensure that this is unplugged and made available to the technicians when they come to pick up the equipment from your home or office. If you are unable to locate this power supply, our technicians will gladly assist in locating and collecting it.

 

 

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