Is your service satellite or
cellular, like an air card?
It's neither. The TexasData
network is a "fixed wireless" network using the Canopy microwave
platform, developed by Motorola, specifically for Wireless
Internet Service Providers. In simple terms, we use a series of
towers linked by radio signals to provide service to customers.
Each customer has a radio device
that sends data to and from a local tower, which then relays that data to and from
a fiber interface in Dripping Springs or Spicewood.
The customer's radio itself is small (approx. 12"x4"x2") and
is sometimes mounted to a reflector dish to improve reception.
How is it better than
For one, there is no latency,
meaning communication with the internet is instant. Another
benefit is that since we use towers to broadcast our service to
you, we remain below the clouds. Ever notice that satellite
internet and TV can be troublesome during heavy cloud cover or
storms? With our service there are no such issues.
Of course, one of the better
benefits of having our service vs. satellite providers
such as HughesNet, if you exceed a set amount of download they
will slow your connection down to unbearable speeds for about 24
hours during what they call a "recovery" period. Some providers also only give you a small amount of bandwidth usage before you find yourself with overage charges. We do not do
this to our customers, and only implement bandwidth usage caps under specific circumstances.
How is it better than an air
The cellular service in the hill
country can be somewhat spotty at times, and for many locations,
nonexistent. Aircards work off the same service that your cell
phones use, and depending on your location, low signal strength
can mean very slow downloads, or even constant loss of service.
We will not install service with you unless we are absolutely
certain that it will be fast and stable, and there's no need to
buy extra equipment or service plans if you have multiple
computers in your home that share the connection.
What makes it so reliable?
is a secure, proven, off the shelf, readily available system
developed specifically for ISP use by Motorola. Many of our
customers who have been with us for 4 or more years are still
using the equipment we installed on their first day of
service, which says a lot about its engineering. Also, because of the proximity of our connections and the
design of our network, our service is fast and capable of
delivering high bandwidth to your home or office.
You may also be happy to know that
we monitor our network all the way down to each customer's
radio, using state-of-the-art technology, to ensure fantastic
quality of service for each of our customers at all times. This
allows us to detect and troubleshoot issues more
easily, which in turn gives us the ability to offer better
customer service to you. As you can see, we've put a
lot of thought into our network, with one goal in mind,
Great Internet Service for our Customers!
Want to know more?
Are you in our
service area? Find out now by visiting our
area map to see what areas of the hill
country we currently reach!
If you want to know
more about how we install our service as well as what's involved in the process, head
on over to our installation page to
find out more!
We also have a
prices page for any questions you might have
about the cost of the services we offer to our
may contact our offices and
speak with Carla, who will be more than happy to answer any
further questions that you have about our service and how we
operate as a business.